FAQ

Do you ship to my country?

 

Yes, we ship worldwide!

 

How much is shipping to my country?

 

UK Postage & Packaging: 

 

Standard shipping is £2.99

Signed For 1st Class is £ 4.99

 

International shipping Postage & Packaging:

 

Standard shipping is £5.00

International Tracked is £10.00

Please note that custom /tax fees are out of The Wandering Mermaids control and it is the customer's responsibility to pay these. 

When can I expect my delivery?

All items are handmade by Mairead. Therefore, UK buyers please allow approximately 3- 5 working days for orders to be processed and then shipped.

International orders please allow 6 - 10 working days for orders to be processed and then shipped. 

If you require your items for a specific date please contact us before ordering.

 

Please note that once items have been shipped The Wandering Mermaids has no control over when the items arrive. We can provide proof of postage but please note that we are not responsible for items lost in transit. 

 

What payment methods do you accept?

 

We only accept PayPal, which also allows debit/credit card payments. 

 

Do you accept returns?

 

We do not accept returns on items unless they are faulty. You must notify us within 30 days of receiving the item if it is faulty. Please email thewanderingmermaids@gmail.com with details of the fault and photosFor hygiene reasons we do not accept returns on earrings. Please get in touch for more information on an item if you are unsure before buying.

 

If you have any other questions please email thewanderingmermaids@gmail.com and we will try to get back to you within 24 hours.